First Come, First Served Policy
Due to increasing demand and limited resources, we operate on a first come, first served basis to ensure fair and efficient service delivery. Submit your requests as early as possible to maximize your chances of coverage.
Request Status Labels
Request has been received and is being reviewed.
Request has been outsourced to a vendor for coverage.
Waiting for vendor to provide coverage update.
Waiting for interpreter to confirm coverage.
Request is currently covered. Official confirmation is on Thursdays the week before the event.
The request has multiple languages, but not all languages will be covered due to a lack of resources.
Request will not be covered due to lack of resources.
The request was canceled.
The request is omitted because it's a duplicate.
The request is voided.
Services were not needed, the client forgot to cancel the request, parents were no-shows, services could not be provided due to incorrect setups, incorrect information was submitted that prevented services, or requests sourced to vendors require a cancellation notification two days or more to prevent this flag.
Submission Guidelines
Submit Early
- Submit requests at least two weeks in advance
- Submit for the whole year if possible
- Submit an individual request for each day services are needed
ASL Requests
- Due to the national shortage, ASL requests need 3-4 weeks' advanced notice
- ASL coverage is meant for one-time meetings (training sessions, parent conferences, IEPs)
- We do not cover classroom instruction or substitute coverage
Non-Spanish Languages
For non-Spanish meetings, we usually only cover one-to-one meetings such as IEPs, assessments, and parent conferences. Due to limited resources, we have a different capacity for those languages than for Spanish.
In-Person Coverage
For in-person coverage, include a Zoom link as an alternative if in-person coverage is not available.
Important Information
- To accommodate more requests, interpreters are available for parent conferences or meetings under an hour by phone only due to cost.
- Meetings over two hours require two interpreters.
- Due to limited resources and high demand, we cannot provide multiple interpreters for the same meeting to cover multiple workshop types.
- We typically do not cover graduations because they mainly consist of reading the student's name. Additionally, graduation settings become particularly challenging due to the limited range of the transmitter, sunlight, and other physical obstructions.
- Biliteracy Assessments are no longer being covered due to the evaluation and certification process.
Managing Your Requests
Track Your Requests
Review and track submitted requests by viewing the Calendar or Request-Submitted tab.
Change Date or Time
To change the date or time of a request, please cancel and resubmit it. Use the contact-us form to update the request.
Cancel a Request
Use the cancellation form to cancel the request if needed.
Emergency Interpretation
Instant access to an interpreter over the phone is available, but only for emergencies and issues related to student safety due to cost.
Need Help?
Use the contact-us form for help and questions. Our team is here to assist you with any inquiries about your interpretation requests.